Frequently Asked Questions

Capacity differs for each tour, depending on conveyance mode and type of tour. Please check with us so that we can advise you better.

Our tours run on a tight schedule and we depart on time. There will be other guests on the tour and it is only right to respect the time of everyone. Unfortunately, there will be no refunds if you arrive late (even 5 minutes).

Please do be on time to ensure an enjoyable experience!

All tours will still proceed during light rain conditions. As Singapore’s weather can be unpredictable, please bring a poncho or umbrella, and come in suitable footwear.

Bicycle Tours: Please turn up regardless of the weather. We will continue cycling in light rain (it’s very nice actually) but will pause for shelter if visibility or safety is compromised. In this case your Tour Guide will bring you to a safe place to rest and wait for the rain to subside (usually 30-45 minutes). Ponchos are available upon request.

In the rare event that the ride cannot even start due to prolonged rain (over 45 minutes), we will refund 50% of tour fee or offer an alternative date. Please note that cancellations/refunds are decided by us.

Cooking Classes: The walking tour section of the tour may be shortened if it is raining heavily. Our tour guide may choose to share information in a sheltered area and transportation will be arranged to take participants back to our cooking studio, which is located at Crawford Lane. Decisions will be made based on the consensus of all participants on that day.

Boat Tours: The tour will continue to be conducted when there is light rain. In the event of a thunderstorm, an alternative date will be provided for rescheduling. Please expect to get a little wet by the sea spray.

Walking Tours: A reschedule date will be provided in the event of a thunderstorm 30 mins before the tour, by discretion of the guide on site. Some of the itineraries can be conducted under light rain, despite the different experience, our guides are trained for wet weather alternatives, which can be equally as fun and engaging too.

We also seek your understanding that our guides will be confirmed per tour basis therefore no cancellation is possible, but we will honour rescheduling of tour.

Most of our tours can be done by participants of all ages. Should there be mobility restrictions, please contact us so that we can advise on a case to case basis.

For Bicycle Tours, we welcome anyone with basic proficiency in riding a bicycle. The oldest guest who completed our tour was an 82-year old grandpa!

Due to the nature of Walking Tours, you are expected to be able to walk for a duration of 2 hours (with short rest breaks) that may cover a maximum total distance of 2.2 km. Some itineraries may also have rocky terrains or uneven grounds. Walking sticks are encouraged but wheelchairs are discouraged as there may be maneuvering issues. Please contact us for assistance on this matter.

For Boat Tours, it is suitable for the elderly so long as the guest is able to get up and down the boat with some assistance.

For Tours with capacity on conveyance (Car/Van/Boat), we charge participants per head, as it will be considered as “one spot”.

For Bicycle Tours, we do not allow children below 1.3m to join in our group tours for safety reasons. Families with young children are encouraged to join a Private Bike Tour, where child seats are available for rental.

For other tours, participants above the age of 5 years old are still considered as a person and require booking. Participants younger than 5 years old do not require an additional ticket. However, guests are expected to contact us to inform us on this before you make the booking.

In our hot & humid weather, we recommend you to come in light breathable clothing, comfortable shoes and sunglasses/hat (if needed). Please also bring along a poncho or an umbrella, and sunblock. The weather in Singapore can be quite unpredictable at times.

For Boat Tours, it is advisable to wear sandals or slippers as footwear is required to be remove on board the boat. It will be advisable to wear quick dry clothing or a windbreaker as some water spray may be experienced depending on the wind conditions.

Safety is our Number 1 priority. We will not allow any participant who is a safety concern, to go on the tour. These include (but not limited to):

• Inability to ride our bicycle (for Bicycle Tours)
• Incompetence to handle sharp culinary tools (for Cooking Tours)
• Under the influence of alcohol, drugs, etc.
• Disruptive behaviour that prevents others from enjoying the tour

Yes we do! Our fun team of Certified Trainers (ACTA/ACLP/DACE/DDDLP) and experienced Tour Guides have the capabilities to transform your corporate team building concepts into reality. We also have the expertise to conduct activities for younger children.

You can easily make a booking through this website for the best rates. All tour prices are quoted in SGD Singapore Dollars and we accept all major credit cards. If you want to book a tour that starts in less than 48hrs, please contact us first to check for availability and note that standard cancellation policies apply.

Please Do NOT walk in. There are times when the shop may be empty because we are out on tours or meetings.

You will receive an automated acknowledgement email immediately. We will then check our tour schedule and you should receive our reply within 24 hours. Do check your Junk/Spam folder as our mails may land over there. If you did not receive anything from us 5 days prior to your tour booking, please contact us.

• You will receive a full refund if we receive your cancellation notice at least 48 hours before your tour starts.
• If we cancel the tour, you will receive either a full refund or an alternative date/time.
• There is strictly No Refund:
  – For cancellations made within 48 hours of the start of the tour
  – For tours that were previously rescheduled by you
  – If you arrive late and the tour has started/group has departed
  – If you fail to turn up, regardless of the reason

If you prefer a private tour with your family/friends, we are most happy to plan an itinerary to accommodate your needs. We have the capabilities to organise customised tours for corporate and educational groups as well. Please contact us with your requirements and we will get back to you within 24 hours!

Think HOT & HUMID SUMMER. Wear light breathable clothing and shorts/bermudas, comfortable footwear, sunglasses and sunblock. Bike helmets are provided but you may wear a cap/hat instead. Jewellery, flip-flops, jeans, short dresses and skirts, thick clothes and valuables are not encouraged.

Bring your camera phone or camera (lots of photo opportunities!) and some cash. Use a pouch or small bag for your personal items. You can leave your luggage or bigger bags in our shop.

Bicycles will be provided by Let’s Go Tour, and it would be a similar model as Decathlon’s “BTwin”. You may also bring your own bicycles.

We provide complimentary Helmets (not compulsory) should you require. Bicycle gears such as night lights will be provided if the itinerary requires. Personal gears such as wraps, guards, and gloves will not be provided nor will they be available to rent.

We cycle at a leisurely pace mainly on side walks, alleys and park connectors, but it is unavoidable at times that we will ride on the main road for short distances. Many of Singapore city’s streets are shared with pedestrians, so participants have to be able to be confident in cycling.

Each group is accompanied by our trained Bicycle Guide who knows the local terrain. Please follow his/her instructions at all times.

The information on this website is for the public’s reference only. By using the site, you accept the terms of this disclaimer. Our companies Let’s Go Tour Singapore Pte Ltd and Let’s Go Travel & Events Pte Ltd are not liable for any damages, losses, or errors related to your access or inability to access the website. Information is provided “as is” and may be changed without notice. The Company makes no warranties regarding the accuracy or completeness of the data, is not responsible for third-party products or external links, and any other contents of this website are subject to change without notice. We do not guarantee uninterrupted or error-free website functions. The Company further assumes no responsibility or liability for, and makes no warranties that defects will be corrected, or that this website or the servers that make it available will be free of viruses or other harmful components. We reserve the exclusive right to update or revise the information or data on the website without prior notice.

The Company holds no liability for any damages, failures of performance, errors, omissions, interruptions, deletion of files, defects, delays in operation or transmission, computer virus, communication line failure, data loss through transmission process, malfunctions of software or hardware, including but not limited to, data loss or compatibility errors, theft, unauthorized access to or alteration of web pages, contract infringement, tort, negligence or any other causes of action directly or indirectly due to using or browsing the website or uploading, downloading or transmitting any data, text, image or other material or information.